by Jesi Tassava | Aug 25, 2021 | Client Service, People Business
By Brandon Hess, CVPM, CCFP One of my first mentors said something that has always stuck with me. I can remember I was sitting at the front desk, on an overnight shift, having a snack and waiting on the next emergency to come in. “Brandon, many people get into...
by Jesi Tassava | Mar 16, 2020 | Client Service, COVID-19, Human Resources, Management, Wellness
COVID-19 is all everyone is talking about lately and for good reason. Between the growing number of positive cases and the lack of adequate testing, it really is hard to determine where this will go. However, there are many steps that can be taken now to help reduce...
by Jesi Tassava | Dec 5, 2019 | Client Service, Culture
By Lisa Yackel, CVPM, PHR, SHRM-CP Culture has become quite the buzzword these days. Certainly we hear it often from speakers, managers, and authors in the veterinary industry, but those outside the veterinary world are shouting it from the rooftops as well. As...
by Jesi Tassava | Sep 26, 2019 | Client Service
By Jesi Peck, Executive Assistant Did you know that National Customer Service Week will be celebrated by thousands of companies across the U.S. between October 7th and 11th this year? This years theme is The Magic of Service ™. Check out the customer service...
by Jesi Tassava | Aug 10, 2018 | Client Service
By Jesi Tassava, Executive Assistant There are several phrases that you may have a habit of saying frequently, that you should start to avoid for many reasons! Sometimes certain words or phrases can have a negative connotation or they can rub clients the wrong way. It...
by Jesi Tassava | Jun 27, 2018 | Client Service, Training
By Jesi Tassava, Executive Assistant When it comes to answering the phones at a veterinary hospital, you never know who is calling or why. It could be a phone shopper, one of your friendly regulars, or it could be someone having a bad day. Sometimes you may receive a...
